Terms of Service

1. The Service

The Service provides infrastructure, software, and AI agent capabilities that enable you to run automated UX evaluations, record run artifacts (videos, screenshots, transcripts), and compare results across designs.

2. Beta status

The Service is currently provided in beta. This means features may change without notice, scheduled and unscheduled downtime may occur, and we provide no service-level agreement (SLA) or uptime guarantee. Beta features may be added, modified, or removed at any time. We will give reasonable advance notice of material changes affecting paid plans (when introduced).

3. Eligibility and accounts

• You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate registration information and keep it current.
• You may not use the Service if we have previously suspended or banned you, or if applicable law prohibits you from doing so.

4. Acceptable use

The Service runs automated browser sessions on your behalf. With that capability comes responsibility. You agree not to:

• use the Service to access, evaluate, scrape, or interact with any website, application, API, or system that you do not own or have explicit, verifiable authorisation to test;
• use the Service to circumvent authentication, rate limits, paywalls, anti-bot measures, terms-of-service restrictions, or access controls of third-party services;
• use the Service to create fake accounts, submit fraudulent transactions, post spam, manipulate ratings or reviews, or otherwise commit fraud against any third party;
• use the Service to harvest personal data of third parties, send unsolicited communications, or violate any applicable anti-spam, data protection, or consumer protection law;
• use the Service in connection with any illegal, harmful, defamatory, threatening, harassing, deceptive, or infringing activity;
• attempt to disrupt, degrade, or gain unauthorised access to the Service, our infrastructure, or other users' accounts;
• reverse engineer, decompile, or attempt to extract the source code of the Service except to the extent expressly permitted by applicable law;
• use the Service to develop a competing product or copy the Service's features for that purpose;
• resell, sublicense, or commercially exploit the Service or any part of it without our prior written consent.

We may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated this Section 4. We may also be required to disclose your account information to law enforcement or affected third parties in response to verified abuse complaints.

5. Your content

You retain all ownership and intellectual property rights in the designs, prototypes, URLs, instructions, autouser configurations, rubrics, dimensions, templates, evaluation results, and any other content you create or upload to the Service (“Your Content”).

You grant Taosquare Group Limited a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, copy, process, and create derivative works of Your Content solely as necessary to provide, maintain, and improve the Service for you, and to comply with applicable law. This licence is limited to the purposes described in our Privacy Policy and ends when you delete Your Content or close your account, except for backups retained per our standard retention schedule.

You represent and warrant that (a) you have all rights necessary to upload and process Your Content through the Service, (b) Your Content does not violate the rights of any third party (including intellectual property, privacy, and publicity rights), and (c) Your Content complies with these Terms and applicable law.

We do not use Your Content to train, fine-tune, or improve any AI model.

6. AI outputs

The Service uses third-party large language models (currently Google Gemini) to power autouser agents. AI-generated outputs are probabilistic and may be inaccurate, incomplete, biased, or otherwise unreliable. You are solely responsible for evaluating and verifying outputs before relying on them. Outputs are not professional advice (legal, medical, financial, or otherwise).

To the extent third-party AI providers grant rights in their outputs, we pass those rights through to you. We make no independent representation that AI outputs are non-infringing.

7. Fees and billing

The Service is currently free to use during beta. We reserve the right to introduce paid plans, usage-based pricing, or feature- gated tiers at a future date. We will notify you in advance and give you the opportunity to opt out before any charges apply to your account. Continued use after a paid tier takes effect on your account will be deemed acceptance of the applicable fees.

8. Third-party services and links

The Service integrates with and depends on third-party services (described in our Privacy Policy as sub-processors). Those services have their own terms and privacy policies; we are not responsible for them. The Service may also display links to or embed content from third-party sites; we do not endorse and are not responsible for those sites.

9. Intellectual property in the Service

The Service, including its software, design, branding, and documentation (but excluding Your Content), is owned by Taosquare Group Limited and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.

You may submit ideas, suggestions, or feedback about the Service (“Feedback”). You grant us a perpetual, irrevocable, royalty-free licence to use Feedback for any purpose without attribution or compensation.

10. Term and termination

These Terms remain in effect while you use the Service. You may terminate your account at any time from your account settings or by emailing us. We may suspend or terminate your account, with or without notice, if (a) you violate these Terms; (b) we are required to do so by law; (c) we discontinue the Service; or (d) we reasonably believe your use poses a risk to the Service, other users, or third parties.

On termination, your right to access the Service ends. Sections intended to survive termination (including Sections 5, 6, 9, 11–14) will survive.

11. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranty of any kind, express or implied, to the maximum extent permitted by applicable law. We disclaim all warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that AI outputs will be accurate, complete, or fit for your purposes.

12. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Taosquare Group Limited or its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the Service, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above may not apply to you. In those jurisdictions our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Taosquare Group Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) Your Content; (b) your use of the Service; (c) your violation of these Terms; (d) your violation of applicable law; or (e) your violation of any third-party right, including without limitation any intellectual property, privacy, or publicity right. This indemnification obligation is especially important given the Service's automated browser capabilities — if your use of an autouser agent against a third-party site causes harm to that third party, you are responsible.

14. Governing law and dispute resolution

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the Hong Kong SAR, without regard to its conflict-of-law principles. The courts of the Hong Kong SAR will have exclusive jurisdiction over any dispute, and you consent to personal jurisdiction in those courts. Nothing in this Section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction.

Where applicable consumer-protection law gives you the non-waivable right to bring a claim in your local courts under your local law, this Section does not override that right.

15. Changes to these Terms

We may update these Terms from time to time. The “Effective” and “Last updated” dates at the top of this page reflect the current version. We will give you reasonable notice of material changes via email and/or a prominent notice on the Service at least 14 days before they take effect (subject to shorter notice periods required by law). Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service before the effective date.

16. Miscellaneous

• Entire agreement: these Terms, together with our Privacy Policy and any additional terms you accept for specific features, constitute the entire agreement between you and us regarding the Service.
• Severability: if any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delay or failure to perform caused by events beyond reasonable control.
• Notices: we may give notice to you by email, via the Service, or by posting on our website. You must give notice to us at the address in Section 17.

17. Contact

Taosquare Group Limited
1104 Crawford House
70 Queens Road Central
Central, Hong Kong
Service email: contact@autousers.ai
Legal email: legal@autousers.ai